Total Contents Claims Management

The ECONA Network is the largest contents claims network in North America with over 265 certified operators.

Our premium members specialize in performing

  • Pack outs
  • Hard contents restoration
  • Soft contents restoration
  • Furniture restoration
  • Electronics restoration
  • Appliance restoration
  • Textile restoration

Our state-of-the-art cleaning technologies ensure that the ECONA Network Members deliver the highest rate of restoration in the industry.  Restore...Don't Replace® 


The Best of the Best

The ECONA Network Members are the elite contents restoration companies in North America.  This diverse group of restorers utilize state-of-the-art technologies to restore significantly more contents efficiently and have effectively raised the standard for contents restoration.

 


Delighted Customers and Faster and Simpler Settlements

Insurance professionals who select contents restoration through the ECONA Network benefit from having delighted policyholders and faster and simpler claim settlements.

We are so confident that this will be a successful program for your organization that we are proud to offer a 100% no risk guarantee.  Never cash out contents until restoration by an ECONA Network Member has been attempted.  Typically, 85% of the soft contents and laundry that is considered non-restorable by restoration dry cleaners can be restored by an ECONA member.   If the policyholder doesn't accept the restored goods there is no charge for the cleaning.


The Best Processes and Technology for All Contents

ECONA Network Members utilize the latest world-class technologies to restore virtually any type of loss. We have the only technology in the world that can restore Category 2 and Category 3 claims safely. Our sophisticated inventory processes and technologies, and our most advanced cleaning systems in the industry, ensure that each and every claim is managed to optimize customer satisfaction.


Improved Policy Holder Renewal

When it comes to policy holder retention and property claims, insurance carriers know happy homeowners result in higher percentage of renewals.   Keeping the claims and restoration processes streamlined and simple for the homeowner is key to homeowner satisfaction. 

According to JD Powers & Associates, “How Homeowners Really Feel” study, the Customer Satisfaction Index (CSI) declines significantly with each additional rep that interfaces with the customer.

The ECONA Network is uniquely positioned to be the premier one-stop-solution for full contents and other restoration services for homeowners and adjusters.   Whether it is soft contents (textiles & clothing), or any of the other hard contents categories (furniture, appliances, electronics, etc.), our ECONA operators will be your single point of contact throughout the restoration process. This keeps your homeowners happy and the adjuster love it too!


More Efficient Claim Settlements

By utilizing the latest restorative technologies, ECONA Network Members are more efficient at restoring contents from all categories to pre-loss condition, and minimize the level of contents that have to be "cashed out".

This results in improved claim ratios and happier policyholders.


Timely and accurate compliance and job scope reporting

We believe that what is measured and monitored is improved upon. Accordingly, at ECONA Network we use industry leading systems to track and measure our performance on each and every claim assignment. Whether we are monitoring for timely responses to contacting the homeowner or reviewing scopes and estimates to ensure compliance to client carrier standards we are constantly working on getting even better.


Restoring Sustainability

ECONA Network members restore all types of contents, as an alternative to replacement, which is inherently founded in environmental sustainability. By restoring contents to pre-loss condition using environmentally friendly processes, ECONA members prevent such items from being discarded and replaced.

Each year, ECONA Network Members restore tens of millions of pounds of damaged contents including leather garments, sporting equipment, furniture, shoes, belts, purses, hats, window treatments, bedding, electronics, appliances, artwork, furniture and many other types of items, effectively keeping those materials out of landfills and back in people’s lives.

Restore...Don't Replace.®

 


We Want To Hear From You!

Discover more information about the ECONA Network by filling out the form below.

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